How can I connect Moz Local to my client's Facebook page?

[mfrgolfgti]

I have set up a client on Moz Local. They are called Help in Hearing. The Moz Local "Incomplete" listing says "No listing found on Facebook." There is a facebook page for the client, it is this one https://www.facebook.com/HelpInHearing. How do i get this to be visible to Moz Local?

[mfrgolfgti]

Thanks for the reply Tawney, I will send an email to help@ because there are some issues to do with Facebook, eg when editing the address for the business on the Facebook page, the city name does not come up, so I can't get the Facebook NAP details to exactly match the Moz Local address (the latter is correct).

regards, Maureen

[tawnycase]

Hey there! Tawny from Moz's Help Team here!

Thanks for reaching out, and sorry for the trouble! There can be a few different things inhibiting Moz Local's ability to pick up a corresponding Facebook page. There are a few specific details that need to be present on those listings in order for us to appropriately detect and match them to your Moz Local data (read more here). Here is list of the criteria for those sources that will enable us to validate your listing:

• The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local.
• The primary phone number listed must be a unique local number or a toll-free number.
• The primary page category must be “local business”.
• A minimum of 2 visitor check-ins are required. Not sure what to do here? Head to Facebook's resources to see how to let people check in and how you can check in.
• The page must be fully accessible to all potential visitors, so any restrictions based on age, location, etc. must be disabled. This can be easily checked by attempting to view the Facebook page in a Chrome incognito browser while not logged into a Facebook account; if you can view the page normally in these conditions, the accessibility should be in good shape!

Here's a little video guide that might help! https://seomoz.wistia.com/medias/8o0ny7cfhc

If you're still encountering issues after taking a look at those factors, then we can certainly help you investigate; we would just need you to write in to help@moz.com and send the name, address and phone number of the Moz Local listing, as well as the Facebook page for that listing.