Experience Getting Google Reviews Restored?
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Does anyone have any experience or know anyone with experience getting google reviews restored? We have no technical issues with our Google business pages/locations, but for some reason, they deleted some of our recent reviews.
These reviews were not at our location or review station or anything like that. A couple of the profiles were very new accounts, and a couple of the users posted reviews for a few locations, however, they were legitimate reviews that they did on their own.
I was hoping someone had an idea of what to do to appeal to Google or if there was a form to fill out to get our reviews restored.
Thanks,
Ruben
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I have experienced the same for my different reviews pages I'm working for a small niche blog that hosted on WordPress. You can check this page for reffernece.
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Hi Ruben,
Have you tried calling Google AdWords phone support to ask about this? It's a little bit of a backwards way to talk to Google but they will answer questions about things via phone and guide you through what to do. It helps to be running and AdWords campaign but I would encourage you to call either way. In the past, they've answer questions about AdWords, Google Analytics tracking and cross browser tracking this way. Here's the number: 1-866-246-6453.
Thanks!
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Thanks, Miriam!
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Hi Ruben,
It's possible that Google found it suspicious that a single user was reviewing multiple locations of your business. If you feel Google's action was unfair, you could describe it in the GMB forum and ask for an explanation, but it may not yield any results. So sorry about that.
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Hi Ruben,
This google review has become a more complex to handle, Google detects fake reviews based on their own system and deletes them. If you wish to recover reviews or get them deleted you can write to google support but I don't think there is much that can be done here. We have had a situation where competitors are trying to hurt our or our client's business but Google didn't pay any heed to our fake reviews complaints.
I would recommend getting the users to write the reviews again, it would be less time consuming then following up with Google.
I hope this helps.
Regards,
VJ
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