Sudden issue: no google cache for any product detail pages and offer schema missing from SERPS
-
Absolutely no idea what is going on. All of our category / subcategory and other support pages are indexed and cached as normal, but suddenly none of our product pages are cached, and all of the product / offer schema snippets have been dropped from the serps as well (price, review count, average rating etc).
When I inspect a product detail page url in GSC, I am either getting errors or it is returned as a soft 404. There have been no recent changes to our website that are obvious culprits. When I request indexing, it works fine for non-product pages, but generates the "Something went wrong
If the issue persists, try again in a few hours" message for any product page submitted.We are not SEO novices. This is an Angular 7 site with a Universal version launched back in October (new site, same domain), and until this strange issue cropped up we'd enjoyed steady improvement of rankings and GSC technical issues. Has anyone seen anything like this?
We are seeing rapid deterioration in rankings overnight for all product detail pages due to this issue. A term / page combination that ranked for over a decade in the top 10 lost 10 places overnight...
There's just no obvious culprit. Using chrome dev tools to view as googlebot, everything is kosher. No weird redirects, no errors, returns 200 and page loads.
Thank You
-
I am facing problem with one of my website where google is caching the page when checked using cache: operator but displaying a 404 msg in the body of the cached version.
But when i check the same in 'text-only version' the complete content and element is visible to Google and also GSC shows the page with no issue and rendering is also fine.
The canonicals and robots are properly set with no issues on them.
Not able to figure out what is the problem. Experts advice would help!
Regards -
Still no root cause detected. Also strange, starting May 21, sudden and steady decline in # of product detail pages with valid product schema. No recent production changes that would impacted that. From ~3,000 to ~300 pages with valid product schema. Seems suspicious timing with sudden lack of cached pages. Again, only impacting product detail pages.
The way the site works, any googlebot is directed to the html version. The only way this wouldn't fly is if google has some new user agents with very strange names. Could that be the case?
-
@blueprintmarketing Hi Tom. Thank you - email sent!
-
@jamestown
It sounds strange.
I can crawl it but it might be angular (something failing on the server rendering.)I would be happy to look if you want to send me the domain. You can email me if you like.
Hope this helps,
Tom -
This post is deleted! -
@jamestown
First, I assume, you checked x-robots-tag headers, robots.txt and robots meta tags, to make sure they are all not including "noindex".
Second, I also assume that you have already checked if your CDN or caching does not block search bot traffic, which can cause such issues.
Third, check your product pages with JS turned off - this can uncover some issues with rendering.From your description, it seems that Google cannot access the product pages for some unknown reason. These issues are quite hard to investigate, especially on large sites, like yours. What I can suggest is to add multiple properties on Google Search Console on your /product/ folder (or whatever folder name you use). And also, go even more granular, by adding some product categories folders, to check if the issue is consistent across the whole page type.
I am sorry, I cannot provide you with a magic bullet for this issue, but I hope I have given you enough clues to proceed with your investigation. Good luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Favicon not showing in google serps
Hi, I have a website where the favicon is not showing in the google mobile serps. It's appearing the default icon instead (world icon). This is the tag I have place in the head section of the website: <link rel="shortcut icon" href="/favicon.ico" /> The size of the favicon is 48x48 and it's appearing correctly in the browser tag. I've checked that the google robot can crawl it and in the server logs I can see requests from the "Google Favicon" user-agent. Has anyone had this same problem? Any advice?
Technical SEO | | dMaLasp0 -
Web Page Dropped Out of Google?
One of our web pages seems to have completely dropped out of Google after featuring on page 1 for a number of years. It can't be a site wide issue as all other web pages are performing as normal. The page is http://www.contractormoney.com/income-protection/ and the key phrase it was performing well for was 'contractor income protection'. Any ideas??
Technical SEO | | Pete40 -
Page not cached
Hi there, we uploaded a page but unfortunately didn't realise it had noindex,nofollow in the meta tags. Google had cached it then decached it (i guess thats possible) it seems? now it will not cache even though the correct meta tags have been put in and we have sent links to it internally and externally. Anyone know why this page isn't being cached, the internal link to it is on the homepage and that gets cached almost every day. I even submitted it to webmaster tools to index.
Technical SEO | | pauledwards0 -
Miss meta description on 404 page
Hi, My 404 page did not have meta description. Is it an error? Because I run report and seomoz said that a problem. Thanks!
Technical SEO | | JohnHuynh0 -
Pages not being cached have a negative effect?
Hi all! I look after a website where it's been discovered a section of the website has the noarchive robots meta tag active on it causing it to not get cached but has been indexed. Out of curiosity has anyone seen any negative effects from Google for having pages that aren't cached? It's not the strongest section on the website so makes it tricky to judge myself but interested if anyone had any thoughts on the matter. Cheers,
Technical SEO | | thisisOllie0 -
How to know which pages are indexed by Google?
So apparently we have some sites that are just duplicates of our original main site but aiming at different markets/cities. They have completely different urls but are the same content as our main site with different market/city changed. How do I know for sure which ones are indexed. I enter the url into Google and its not there. Even if I put in " around " it. Is there another way to query google for my site? Is there a website that will tell you which ones are indexed? This is probably a dumb question.
Technical SEO | | greenhornet770 -
How narrowly geo targeted should your Google Places page be?
Hi Mozers I'm still struggling with my London based client with two locations and one business. Basically she has a location in W1W 'Westminster' and a location in 'WD!' Borehamwood. Has anyone any good resources of input concerning geotargeting. I've done some searching but can't get quite the help I'm seeking. I'd like to make the Pages cover a 5mile radius and be highly specific to their locations. Is this the right way to proceed? Thanks
Technical SEO | | catherine-2793880 -
What is the best URL designed for a product page?
Should a product page URL include the category name and subcategory name in it? Most ecommerce platforms it seems are designed to do have the category and sub-category names included in the URL followed by the product name. If that is the case and the same product is listed in more then 1 category and sub-category then will that product have 2 unique urls and as a result be treated as 2 different product pages by google? And then since it is the same product in two places on the site won't google treat those 2 pages as having duplicate content? SO is it best to not have the category and sub-category names in the URL of a product page? And lastly, is there a preferred character limit for a URL to be less than in size? Thanks!
Technical SEO | | gallreddy0