In 2 days, a loss of 20 reviews
-
Hi Mozers,
I have a cosmetic dentist client, in Belgium, who had 95 reviews. And in 2 days, he lost 20 good reviews (10 reviews per day), from real customers. The problem is that his rating went down drastically because they were only 5 star reviews.
Yesterday he got a 5 star review from a real customer and this morning he disappeared.
Have you ever experienced such a scenario? What could be the cause?
Thank you in advance for your help.
Kind regards,
Jonathan -
I am trying to build reviews for my solar installers near me client. What are the best review software and SEO strategies to boost reviews?
-
This has happened to me on occasion, they should eventually turn back up in my experience (except Yelp is pretty harsh)
-
@jonathanleplang yeah they will do that - remove them until they can verify - if they take the time to verify. They are preserving their reputation as. a reputable platform with real reviews. They can't tell the difference between real clients and fake ones - so they remove all suspicious ones. - including past ones b/c once something becomes suspicious the whole thing does
-
@marketapeel Thank you for taking the time to read my problem and for posting a relevant response. I think that is where the problem lies. We sent his client listing the link to post a review on the clinic when before he only had 3 reviews per month. But the strange thing is that it was real customer reviews that were deleted and only the positive ones unfortunately.
-
@miriamellis Hi Miriam, Thank you very much for taking the time to reply and for posting these useful links. I never miss one of your inspiring posts.
-
@miriamellis Thanks for sharing these links.
As someone who worked in the online review world, I can say that a sudden increase in reviews - all good reviews - can trigger a red flag because it looks suspicious.
If you want to ensure you don't get flagged for suspicious activity, you need to ensure review activity looks plausible. If you have a huge amount of past customers and you are asking them for reviews, send out email requests for reviews in batches over an extended period of time so you are getting a few reviews a day and growing over time. Not a sudden spike.
-
With I knew how to make some of those DISAPEAR. I have a link textClient who has a lot of bad reviews and they are based on a manufacturer not honoring a warranty, not the [clients]((https://www.myfloridasolar.com) work. What Should I do?
-
@jonathanleplang Hi Jonathan, sorry to hear about your client's predicament. Review loss of this kind typically happens for two reasons.
One, there's a bug in Google. Check the Google Business Profile help community and Sterling Sky's Local Search Forum when review loss happens to see if others are reporting a similar experience. There have been historic periods in which Google has accidentally made reviews disappear and then reinstated them.
The second cause is that Google has removed the reviews because they became suspicious about the profile, for some reason. For example, here's a recent article about a business losing the majority of its reviews because of review gating: https://www.sterlingsky.ca/google-removes-hundreds-of-reviews/ and another about why new reviews might not be publishing: https://www.sterlingsky.ca/google-reviews-not-publishing/. Read those with the client and try to root out whether they might unknowingly be violating Google's guidelines (see: https://support.google.com/local-guides/answer/7400114?hl=en#zippy=%2Cadvertising-solicitation%2Cfake-engagement)
If you are unable to discover the cause of what is happening, it's time to contact Google about the case. Good luck!
-
@jonathanleplang can i check your listing then I can give you solutions for that.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What Service Page Strategy Should We Use to Target City-Specific Local Intent Service Keywords?
Hey guys! We are targeting a number of cities in the Nassau and Suffolk County areas for foundation repair, insulation, and mold remediation keywords, and we were debating on creating city-specific pages for each location and service, or creating one service page for each type of service that contains all of the services and solutions within that service category for each city. Example: City-Specific Pages for Each Service: One page for say foundation repair, one page for foundation crack repair, one page for foundation problems, etc. (for each target city) Service Category Pages for Each City: One page for foundation contractors that lists all services on one page in sections. Which one do you think is better for local SEO and rankings? Both seem to have their advantages and disadvantages to me. Just to throw a couple out there, the category pages may not rank as high as the city pages for each individual service if our competitors have a whole page designed for that service and we only have a part of a page covering the topic. At the same time, they would save labor hours, technical issues would be less, and they would be condensed, and we would have WAY less mess on the backend. I appreciate your expert opinion on this one. The site is www. zavzaseal.com in case you want to check us out.
Local SEO | | everysecond0 -
Unsolved Has anyone noticed the Google quote request response rate never changes?
We respond to almost 100% of our quote requests, yet every quote email that comes in from Google shows a 27% response rate and it never changes. Has anyone else seen this or have any insight into it?
Local Listings | | r1200gsa0 -
Unsolved Duplicate LocalBusiness Schema Markup
Hello! I've been having a hard time finding an answer to this specific question so I figured I'd drop it here. I always add custom LocalBusiness markup to clients' homepages, but sometimes the client's website provider will include their own automated LocalBusiness markup. The codes I create often include more information. Assuming the website provider is unwilling to remove their markup, is it a bad idea to include my code as well? It seems like it could potentially be read as spammy by Google. Do the pros of having more detailed markup outweigh that potential negative impact?
Local Website Optimization | | GoogleAlgoServant0 -
What is the best online reputation management software for generating legitimate Google (and other online) reviews?
Hello! Does anyone have a good experience with using an online reputation management tool to help generate online reviews for a Google My Business listing, Facebook, etc? The reason I ask about a review software is because of my client's age demographic (50+), so we need to have an automated system to request reviews from their clients and to make it simple for them to leave reviews.
Reviews and Ratings | | eport122 -
Reviews and Google - whats their relationship?
Hi there, I am trying to do some research in the field of reviews, I have set up successful review systems for local stores, but once I get to businesses that want to get reviews for their products or not a local business I cant get it straight. What should I do, What should I avoid at all costs etc., What are the basic guidelines and advice from Google to get reviews? Please give me advice and resources to anything that would be helpful with this topic and the topics listed below What are Google restrictions and requirements for reviews in a local business and a national business? Schema markup for reviews. Product reviews vs company/store reviews Thanks I really appreciate your time and help
Reviews and Ratings | | Ruchy1 -
Yelp to Show Evidence of "Review Fraud"
I just came across this post on SELand: http://searchengineland.com/yelp-adds-link-to-evidence-of-review-fraud-222740 Has anybody noticed this on their/a client's Yelp page? I'm curious to know what percentage of listings have received this type of flag. What are your thoughts on this new implementation?
Reviews and Ratings | | JimmyPage1 -
Google Plus Reviews
Hi, I am working with a brick and motor store and trying to figure out the best ways to obtain Google plus reviews. Personally speaking I think the best way to receive a review is at checkout. Checkout can take about 10-15 min and would be a great time to ask for a review. However, I run into a problem with logistics in obtaining the review and needed help deciding which option to choose or if another option existed? Option: 1. Ask the customer to give a review on our companies Google account? However, this leads to multiple reviews from a single entity, which I would only assume is not a correct way to obtain reviews. 2. Ask the customer to sign in to their Google account. This can be a little invasive and I do not want to turn the customer away from a sale. Am I missing another alternative? Any help would be great, thanks!
Reviews and Ratings | | Mike.NW0 -
Reviews Duplicate Issue
Hi, I have one query, Can we use the reviews displayed in one website to other website. I mean I have one product and has different websites for that. Can i use the reviews that i got in one of my website in my other website. Will it bring any duplicate content issue? Also one more question for example, consider i am running a review website, can i list the reviews that has been displayed in different websites to my review websites . Whether it will bring any copyright issue?
Reviews and Ratings | | WebOps-SEO0