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Could be because of a Google algorithm update?
There have been massive Google algorithm updates lately

Have you tried optimising your website for long tail keywords? your web designers + seo agency can help with this.

If your website has spam links or content, you need to talk to a good web designer/SEO consultant straightaway, you dont want to get a Google penalty, such as link penalty, and then be removed from Google.

Hi, so our web design business, uses both Moz Pro, plus also Google Search Console, this will tell you how to improve your organic SEO.

Hi, we would concentrate on writing evergreen content marketing, improving the websites on-page SEO, and U.X, this is going to be helpful to shoppers,, this may mean you get good quality links as well.

Manually verify the listing on Apple Maps and update directly.
Resubmit changes through Mozlocal to ensure re-syncing.
Contact Mozlocal support if issues persist to troubleshoot further. This can help with improving your local seo.

You should concentrate on writing "evergreen content marketing" that's so good that other businesses and bloggers will want to link to you because the work is of such top quality. Does this help?

We used this approach for our web design agency, W&P, and now we are on page one of Google.

Could it be that your browser, is stopping a page from popping up? such as the payment page? this happens with some e-commerce businesses.

Have you asked the web designers to add Schema-Mark-Up for the address and NAP information?

Hi, just to follow up on our previous answer, we would recommend choosing a white hat SEO agency that specialises in your business sector.
Make sure all the work is white hat. Hire web designer also to reduce the bounce rate.

Hi, has your business tried writing evergreen content marketing?

Hi was it grammarly? this can help when writing say blog posts.

Moz has very high quality SEO tools, we used Moz tools, to get our web design business on first page of Google.

Hi, rather than a digital marketing agency website designer, hire a really good white hat SEO agency thats local to your business, that uses only white hat methods.

Hi, we run seo / web design company. we would start by using Moz to check if the backlinks, are good quality.

Hi have you written any 3,000+ word, high quality ever green content marketing? we would recommend this, if done right, you can obtain do follow quality links.

Hi, we run a well known web design agency in Wales. our top tip for you would be, add blog to your website, write evergreen content marketing, that's white hat, and very well written.

So, to do this, we recommend hiring an seo consultant for a few hours to create a bespoke SEO report.

You need to check the quality of the links on your website, and ensure that none of the text is not duplicated, plus they need to do many other SEO checks.