Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Browse through our most recent questions about online marketing and Moz products here. You’ll also find the freshest discussions about all things SEO.
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Unsolved REfund
Hello,
Product Support | | selcukalbayrak
We have no idea what Moz is or how it is used. We only learned your name when our credit card was charged. We want to cancel this subscription transaction somehow and get our money back. We called our bank to cancel our card and stated that the transaction was made without our knowledge. Please refund our money.0 -
Unsolved Issue with API Results and Excessive Token Consumption
Dear Moz Support Team, I hope this message finds you well. I am writing to express my concerns regarding the performance of the Moz API, which I have been using for domain information retrieval through Zapier. Despite paying for your API service, I am encountering several significant issues that are affecting my ability to use the service effectively: Incorrect and Inconsistent Data: When I query domain information, I receive incorrect results for Page Authority (PA), Domain Authority (DA), and Spam Score (SS). Specifically, PA and DA are always returned as 1, while SS is consistently -1, which indicates that the data being provided is either incomplete or incorrect. This discrepancy is preventing me from relying on your service for accurate domain insights. Excessive Token Consumption: I have noticed that the API token usage is significantly higher than expected. After querying only 250 domains, my token consumption has already exceeded 6,000 tokens, which seems unusually high. I had understood that the token usage would be calculated per query, but it appears that the consumption is much higher than anticipated. Given that I have invested in this service, I am frustrated that I am not receiving the expected level of performance and data accuracy. Could you please investigate these issues and provide clarity on why this is happening? Additionally, I would appreciate any guidance on how to resolve these discrepancies and ensure that I am using the API in the most efficient way possible. I look forward to your prompt response and assistance in resolving these issues. thank you
Product Support | | tkddh13230 -
Solved Payment Issue in Subscription Upgrade
Hi, I’m trying to upgrade from the Starter to the Standard plan, but I keep encountering an error: "Failed to send subscription update to Stripe." Could you please assist me in making the switch?
Product Support | | Devesh_Chauhan0 -
Solved Page content writing tool
A long time ago I'm pretty sure I used a tool that helped me write content for a webpage. It checked my writing as I typed and gave suggestions. I can't find the tool anymore. I hope I didn't imagine it as it was really useful..
Product Support | | laurentjb0 -
Solved Refund
Hi I forgot to cancellation my subscription before the trail expired. We are currently at a very nascent stage and do not require the product and can't afford it as well. During such trying times ( COVID, when the business is not doing well at all) we would really appreciate if you can refund the money and help us. Kindly consider. We missed the date by one day. We will be really grateful. Regards, Prachi Joshi
Product Support | | Prachijo5 -
Website can't be crawled
Hi there, One of our website can't be crawled. We did get the error emails from you (Moz) but we can't find the solution. Can you please help me? Thanks, Tamara
Product Support | | Yenlo0 -
0% visbility and no ranking keywords.
Yesterday, we uploaded a new campaign but it appears it has 0% of visibility and no keywords ranking. What might be the problem? The website has a domain authority of 39 and 500 visits in the last week. But according to the Moz campaign they don't even rank for the name.
Product Support | | alessandrai1 -
Unsolved Request Refund
Re: Request for refund. Hi, I forgot to cancel my subscription before it expired. Currently I don't need this product, it's a lot of money for me and I can't afford it. I would be very grateful if you return the money and help in this difficult situation. Please think about this. I missed the date by one day. I will be very grateful.
Product Support | | davitlamp0 -
Questions about the MOZ
Sometimes the MOZ logs out of my account on its own, and I'm quite annoyed about this, how can it not log out of the website even though I've already saved it?
Product Support | | gogoanimetp0 -
Moz Does Not Show Any Data Of My Website
Four month ago I launched my website stylistfontgenerator.com , and i write about latest fonts which we used in our blogs,artices,letters. Well, when i check stats of my website in moz, it doest not show ranking keyword in moz.
Product Support | | sbfhjsdfsdbfh
What is this issue, and how i resolved this issue. Thanks
Alex!//0 -
Unsolved CSV export does not work
Export to csv spam links or other links does not work. Can you help me? And I already posted this question but it seems it was deleted. Without this option I do not see why I should continue moz subscription.
Product Support | | netcomsia
alt text0 -
Unsolved Crawling only the Home of my website
Hello,
Product Support | | Azurius
I don't understand why MOZ crawl only the homepage of our webiste https://www.modelos-de-curriculum.com We add the website correctly, and we asked for crawling all the pages. But the tool find only the homepage. Why? We are testing the tool before to suscribe. But we need to be sure that the tool is working for our website. If you can please help us.0 -
Unsolved 403 crawl error
Hi, Moz( Also reported by GSC)have reported 403 crawl error on some of my pages. The pages are actually working fine when loaded and no visible issue at all. My web developer told me that some times error issues are reported on a working pages and there is nothing to worry about.
Product Support | | ghrisa65
My question is, will the 403 error have bad consequences on my SEO/Page ranking etc. These are some of the pages that have been reported with 403 error but loading fine: https://www.medistaff24.co.uk/hourly-home-care-in-evesham/ https://www.medistaff24.co.uk/contact-us/0 -
Crawl error robots.txt
Hello, when trying to access the site crawl to be able to analyze our page, the following error appears: **Moz was unable to crawl your site on Nov 15, 2017. **Our crawler was banned by a page on your site, either through your robots.txt, the X-Robots-Tag HTTP header, or the meta robots tag. Update these tags to allow your page and the rest of your site to be crawled. If this error is found on any page on your site, it prevents our crawler (and some search engines) from crawling the rest of your site. Typically errors like this should be investigated and fixed by the site webmaster. Can help us? Thanks!
Product Support | | Mandiram0 -
Unsolved No replies from help@moz.com - one of our IPs is blocked by Cloudflare so we cannot access Moz Community from there
Hi all,
Product Support | | DanielDL
I am a bit at my wits end trying to get some acknowledgement from MOZ. Have had no replies, no ticket auto-replies, no updates on any of the messages I have sent via the Moz Help Form on the website. Literally nothing. I wanted to avoid having to post publicly, but does anyone know how to raise a "technical problem" ticket with MOZ? help@moz.com never replies and the Help Form doesn't generate any kind of ticket. From our main office we get an "Access denied" Error (via Cloudflare) specifically for the Moz Community area. This happened to us in February of this year and has been happening again all through May. After testing ourselves with our IT, we determine that MOZ's Cloudflare account has incorrectly blocked the dedicated IP address specific to the internet connection at our head office. This means that none of our Moz User accounts can access anything related to the Community area in our account when working at the studio. We can only do so when working remotely (ie. some other IP address). This is incredibly frustrating, particularly as we've been on a proper paid MOZ account for many years. And I have sent numerous email requests, messages via the Form, etc., and have never heard back from anyone at all. The problem has been on-going for some time and I guess it is my fault because I tried to politely wait a fair amount of time between each follow-up. Only to realize that, actually, I don't think anyone is monitoring help@moz.com or even the Form submissions, or are even looking into the issue for me. Am hoping this message is seen by someone at Moz so they can let me know what is going on please? Guys..... c'mon.....0 -
Unsolved MOZ API to Google Data Studio
Dopes MOZ have anything like this? https://www.semrush.com/features/google-data-studio-connector/
Product Support | | WebMarkets0 -
Unsolved Moz lesson question re: Keyword Matrix brainstorm
Hello We are going through the exercise of keyword matrix and want to know if we can get someone to listen in for 5-10 min to make sure we are on the right track. Thank you - Brad
Product Support | | B2daGz0 -
Solved Mozbar Chrome Extension 404 Error
Hello, I am trying to check my website https://whatnumberisiv.com Domain Authority but my Mozbar is not working, When I try to install Mozbar Chrome Extension; it is showing 404 Error. What is the solution of this error? whatnumberisiv.com
Product Support | | Sohail03730 -
Moz have multiple problems.
i cant log in my moz account, it keep me showing error. Moreover, i have seen lately that Moz works slow because it shows my ranking keywords late. Other than this my Domain authority is not increasing even though my site have alot of backlinks
Product Support | | Iuj873g0 -
I have a client who wants to have their own Moz login. I want to move them out on to a new plan from the Standard (5 campaigns) plan. Can I do this?
For years I've been managing campaigns in Moz through Moz Pro. This enables up to 5 campaigns. One of my clients wants access to their campaign and are happy to pay for a new Moz Standard account just for them. My question is - can this be done? They would like my company (or more specifically me) to still have admin access to the account. I'm confused as to whether multi-seat is the right way to go? I don't want my client to login to my current Moz Pro account as I have other client's campaigns on it. Can anyone help as to the best approach.
Product Support | | T_Cooper0 -
How do I cancel my MozPro subscription?
I've sent a couple of emails. I know everyone there is busy. But I'd like to cancel my MozPro subscription and not sure how to go about it. Troy
Product Support | | TroyRiegle0 -
Site Crawl Status code 430
Hello, In the site crawl report we have a few pages that are status 430 - but that's not a valid HTTP status code. What does this mean / refer to?
Product Support | | ianatkins
https://en.wikipedia.org/wiki/List_of_HTTP_status_codes#4xx_Client_errors If I visit the URL from the report I get a 404 response code, is this a bug in the site crawl report? Thanks, Ian.0 -
I need to talk to someone there on the phone. What is the best phone number to reach you.
Describe your question in detail. The more information you give, the better! It helps give context for a great answer.
Product Support | | Vizergy0 -
Request for refund.
Hi Team, I'm Abhinay Penta, I used moz a month back with free subscription and never returned back to the website since then but I've been charged 179 USD(244.07 CAD) without any notification or reminder on 22nd September 2019. _I tried reaching you over phone, but no contact number is available on web, I request for the refund, since I'm not going use your services anymore and would like to cancel my subscription permanently. _ _ Regards, Abhinay Penta_
Product Support | | Abhinbite1 -
How do i cancel the free trial?
I had to get the free trial to complete a course that i was doing, but i really dont have money to pay, and want to cancel it. How do i do that? I saw anothers questions about cancelling, they say "go to account and billing then click in cancel subscription" or anything like that, but dont have anything here! Take a look at my print about "account and billing" page: http://prntscr.com/h460m9 Please, help me.
Product Support | | udacity-tuisfr0 -
Is it possible to get a refund, I dont want to use MOZ
Well I entered my cc info to try MOZ out. Havent used it so I forgot to cancel my subscription. They have since billed me for a month. I wanted to know if it is possible to get my money back?
Product Support | | Bryton1 -
False 5xx Errors for ColdFusion website
For several years month after month MOZ crawl reports 5xx errors on many pages. Almost every time all the pages work fine as fa as i could see. Google webmaster tools does not notice any errors. Could anyone explain how to fix this situation? Should i get a refund from MOZ?
Product Support | | Elchanan0 -
Merging two Sites into One - how is Final Domain Authority Calculated?
Hi, If we merge two sites say, one with DA 35 and another 20 what will be resulting DA of the merged site? Secondly, will the result vary based on which Domain is kept and which one is 301ed? ps :- all content is transferred from one to another using 301. Regards,
Product Support | | Praveenshah10 -
I have subscribed for 30 days free trial. Why money has been deducted from my credit card?
Today I have subscribed for 30 days free trial and some amount has been deducted from my credit card. Please tell me why it has been deducted?
Product Support | | iamSILeadership1 -
Can I delete a question that I previously posted on Moz?
I posted a question with links to a website. That question now appears in google search when I search for that website, which I don't want. Can I delete the question I posted on Moz?
Product Support | | LavM1 -
Crawl test
I used to use the crawl test tool to crawl websites and it presented the information in a really useful hierarchy of pages. The new on-demand crawl test doesn't seem to do this. Is there another tool I should be using to get the data?
Product Support | | Karen_Dauncey0 -
Historical Data in MOZ
Currently I'm sharing a MOZ account with an SEO buddy of mine. So, let’s say we want our own account eventually. Would I be able to export historical keyword data to a new account?
Product Support | | fwymanagement0 -
If I cancel, will I lose all my historical data & be able to access it?
I would like to still be able to view my historical data once I cancel. Will I still have access to it? Thanks.
Product Support | | StudioX1 -
How to cancel payment?
My free trial will be over soon, and I want to cancel and do not use any more. How can cancel the account? I do not want you to deduct my money from my credit card. Thanks.
Product Support | | MOUYONGHONG0 -
Crawling issue
Hello,
Product Support | | Benjamien
I have added the campaign IJsfabriek Strombeek (ijsfabriekstrombeek.be) to my account. After the website had been crawled, it showed only 2 crawled pages, but this site has over 500 pages. It is divided into four versions: a Dutch, French, English and German version. I thought that could be the issue because I only filled in the root domain ijsfabriekstrombeek.be , so I created another campaign with the name ijsfabriekstrombeek with the url ijsfabriekstrombeek.be/nl . When MOZ crawled this one, I got the following remark:
**Moz was unable to crawl your site on Feb 21, 2018. **Your page redirects or links to a page that is outside of the scope of your campaign settings. Your campaign is limited to pages with ijsfabriekstrombeek.be/nl in the URL path, which prevents us from crawling through the redirect or the links on your page. To enable a full crawl of your site, you may need to create a new campaign with a broader scope, adjust your redirects, or add links to other pages that include ijsfabriekstrombeek.be/nl. Typically errors like this should be investigated and fixed by the site webmaster. I have checked the robots.txt and that is fine. There are also no robots meta tags in the code, so what can be the problem? I really need to see an overview of all the pages on the website, so I can use MOZ for the reason that I prescribed, being SEO improvement. Please come back to me soon. Is there a possibility that I can see someone sort out this issue through 'Join me'? Thanks0 -
Meta Refresh Issues
Hi, Can you give me more insight to what might be causing a Meta Refresh? I’m seeing this is where most of my redirect issues are coming from, but I’m not sure how to go about fixing them. Thanks!
Product Support | | VanessaBurton18f0 -
How to block Rogerbot From Crawling UTM URLs
I am trying to block roger from crawling some UTM urls we have created, but having no luck. My robots.txt file looks like: User-agent: rogerbot Disallow: /?utm_source* This does not seem to be working. Any ideas?
Product Support | | Firestarter-SEO0 -
How to use moz to find spam backlinks
I am new to MOZ pro. I have lots of spam backlinks from a company that blackhatted me about 5 years ago. Can MOZ list these for me? I don't know how. Thanks
Product Support | | TomHW0 -
Receiving 4XX status codes
_Can someone help explain this error and the best fix for it. The host says the script maybe looking for an SSL but that made low/no sense. Your input it greatly appreciated. 4XX status codes (i.e., a 404 Not Found error) are shown when the client requests a page that cannot be accessed. This is usually the result of a bad or broken link. These issues should be kept to a minimum if possible. Make sure no internal links on your site are broken. For external links to your site, try contacting the linking site's owner and asking them to fix or update the link. _
Product Support | | janee0 -
Subscription payment issue
Hello, Moz community. I have a big problem, today by accident i suppose i was charged 149$ for the Moz Pro subscription plan, but i have already earlier today canceled my subscription plan.
Product Support | | Gigito
Now Moz is a great seo based application, but i was only testing the field and do not need those kind of services and plus living in a third world country 149$ would literally mess my whole month. Is there anyway the payment to be reversed, the transfer is still in the waiting and the payment has not been completed. Waiting for response, 10x0 -
No crawl data anymore
Using moz quite some time, but I don't have any crawl data anymore. What happened? (www.kbc.be)
Product Support | | KBC
http://analytics.moz.com/settings/campaign/517920.11285160 -
How to delete account
Hi I don't want to continue my pro account and want to cancel the subscription.
Product Support | | alicedeans
I do not see a direct link for it.
Please help for the same before my first payment is made on 26th July 2015. Thanks0 -
I have removed a subdomain from my main domain. We have stopped the subdomain completely. However the crawl still shows the error for that sub-domain. How to remove the same from crawl reports.
Earlier I had a forum as sub-domain and was mentioned in my main domain. However i have now discontinued the forum and have removed all the links and mention of the forum from my main domain. But the crawler still shows error for the sub-domain. How to make the crawler issues clean or delete the irrelevant crawl issues. I dont have the forum now and no links at the main site, bu still shows crawl errors for the forum which doesnt exist.
Product Support | | potterharry0 -
Credit Card Payment Cancel
credit card payments (99 dollars), please cancel. I want to return the $ 99. (SEOMOZ 855-894-7355 WAUS)
Product Support | | Serkan-Guclu140 -
Is there anyway to see historic data?
Hi, I've tried searching in past threads about this, but couldn't find any updated and recent answers. I'm looking for a way to see historic ranking and search data within Moz further than from a single month for organic visits, and further than 3 months for the keyword rankings. Is this possible? Thanks
Product Support | | xvpn9020 -
Moz free account
Hi, I currently have a Moz Pro account, if I was to downgrade to a free account am I still able to ask and answer questions on the Q&A area? Also, would I lose my points accrued?
Product Support | | KarlBantleman0 -
Problems adding mention queries to my campaigns in MA !! ??
Hi I've tried adding new mentions for a couple of different campaigns recently, once today and once yesterday. I'm entering the query name and search query but the 'preview this query' button stays 'dull' and cant cant be clicked so i cant preview the query to then add the query/mention. Is there a bug with this feature at the moment ? anyone else having probs or adding mentions ok ? if someone from moz could confirm asap much appreciated ? All Best Dan
Product Support | | Dan-Lawrence0
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