Why don't the duplicate listings from the moz/local search show up on the moz/local dashboard

[Ron_McCabe]

When I do a MOZ/Local search on the search listings tab I see all the listings with different information but they don't show up on the moz dashboard for the subscribed listing.

[Ron_McCabe]

thank you Sam. I'll look more closely at the alternates. I thought I had covered the bases there but I see, like anything, there's going to be a learning curve to get the most out of the service. Thanks again for the response.

[SamWeber]

Hey Ron,

Finding duplicate listings is always a guessing process - pinging our partners for information and finding the closest potential matches - and because of this, you won't always have all potential duplicates reported. That's where the Alternate function comes into play in the Dashboard. When I reviewed what you had there, the alternates inputted were incomplete. I updated those and more potential duplicates were located.

As far as closing the duplicates, we automate the process for our partners. So if the duplicate is with Superpages, Acxiom, Localeze, Factual, Foursquare, infogroup or Best of the Web, all you need to do is click on the close button and we take care of the rest. The thing to note about this is that it can take up to 6 weeks for a resolution on the duplicates. If the duplicate is with a non-partner, we simply direct you to where you need to go to resolve it with them.

As far as what you're paying for, its the simplified and time saving process of managing your listing information for our partners (the major data aggregators that other local data aggregators pull data from). Instead of manually updating your information in every aggregators site, you just update it in Moz Local and we push the data out.

Hope this helps clear things up for you!

[Ron_McCabe]

Ok, I don't know what happened the first time I responded but I have a feeling it was because it doesn't want me to post the screenshots. That's rather frustrating. So, anyway, my issue is this: when I do a search for my clients listing through the MOZ/Local check listing tab, I see 6 listings to "choose the closest one". when I go to the dashboard (having signed them up for the moz/local service) and check the duplicates tab i only see one "possible duplicate" and even that duplicate it says I have to delete manually. So, my questions are:[1] why don't I see the other 5 duplicates in order to delete them and [2] I'm wondering at this point what I'm actually paying for with moz's service if I have to go out and manually delete/update the various listings myself. That's what I was doing before signing up. This client is a test of the Moz service to see if it is value added service that we want to recommend to our clients. If you'd like to see the screenshots, I could email them to you.

[Ron_McCabe]

Second attempt to respond. The first had an error that said "unable to bank" Whatever that means.                                 If this goes through, then I'll retype the rather lengthy response I just tried

[SamWeber]

Hey there,

I'm not exactly sure what you mean here. Do you have a specific example with some screenshots you can share. If you're not comfortable sharing that here, just let me know so we can close the thread and then send in a ticket to us in support so we can dig in a bit more for you.