Stop getting info from Google analytics on purchases in our site
-
Hi guys,
We have eCommerce.
We connected the site to the Google analytic eCommerce.
Everything was work fine until 3 weeks ago. Suddenly we stooped getting purchases information in the analytic although i see purchases in the website.We didn't change anything in the website and i really don't know how to solve this problem.
If someone here can point me where i can get some info on how to fix it it can be great.Thanks a lot!
-
Hi Wayne, have you sorted this out yet? We'd love an update, thanks!
Christy
-
The eCommerce section in GA is also still in Beta. I had a similar error, but only for a few days. They suggested waiting it out as it was still in beta.
I would call the Analytics helpline and find out if they have further information available at this point. Have you updated to Universal analytics yet? That could potentially create an issue if you haven't yet.
-
Thanks a lot !
-
This is the official help page from Google for this issue: https://support.google.com/analytics/answer/1037063
Use the Tag Assistant extension as well to see if your Analytics code is installed correctly.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Strange 404 Pages Appearing in Google Analytics
Hi, My client has some strange urls appearing in GA which lead to error pages. Please see the following image: https://imgur.com/a/6TPO8yL e.g URLs like /h/6445738.html I've used screaming frog to see if these pages exist on the website and I can't find them, anywhere. Therefore how are they coming up in GA? If anyone could please help I'd really appreciate it.
Reporting & Analytics | | SolveWebMedia0 -
Google Analytics - Average Position
Hi Just trying to get some clarity on Google Analytics Average Positions in "Aquistions/Search Engine Optimisation". For a very competitive keyword Google Analytics is saying i am on average position of 6. Is this Page 6? I am assuming position six would be 1.6?
Reporting & Analytics | | Cocoonfxmedia0 -
% Change - Google analytics - how to calculate?
Hi All,
Reporting & Analytics | | JohnPalmer
I have two dates with two different numbers I want to calculate the "% Change" like google analytics, The numbers of June 2015 - 127,931 sessions
The numbers of June 2014 - 90914 sessions please tell me what is the %Change. Best. J0 -
Is there a way to find out who the admin of a Google Analytics account is?
We have a client who has been searching high and low to gain access to the GA account that is tied to their website, but previous agencies keep stating they don't have access. Is there a way to find out who the admins are on a GA account with the tracking number so we can reach out to that person and ask them to admin the client?
Reporting & Analytics | | marketingmediamanagement0 -
Google Analytics Data
What tools can one use to audit a site to ensure that Google Analytics is capturing all the visits that we are getting? TIA Asif
Reporting & Analytics | | prsntsnh0 -
Google Analytics - Keywords (not set) or ( not provided) WHY???
In Analytics, most of my visitors are landing on my home page, but when trying to see wich keywords they use, most of them are: (not set) or ( not provided) See screencast: http://screencast.com/t/AKwPW76qLVsN Can you tell why? What is going on? Is there a way to solve this? Thank you, BigBlaze
Reporting & Analytics | | BigBlaze2050 -
Google Analytics Reports
Hi all , I do not have the skill and time to look into Google Analytics to derive actionable conclusion and inferences. I would like to outsource this activity , just like I outsource link building. But not sure how... Any guidance ?
Reporting & Analytics | | iamnew0 -
Editing Google Analytics eCommerce Javascript for Volusion
Does anyone know how to edit the ecommerce javascript with Volusion dynamic variables? I thought I did it correctly but none of the information got recorded in GA. It recorded that there was a transaction made but not info on the purchase price, order #, etc. This is the current code I am using: NOTE: In Volusions customer support center they provided this information: Where Order-Specific Information is Generated Order-specific information can be generated by JavaScript on the OrderFinished.asp page within Volusion. On this page, two JavaScript arrays will be initialized that advanced users may need to be aware of. The arrays and their contents are as follow:
Reporting & Analytics | | jhooley
Order Array Contents Order[0] = Order ID
Order[1] = Unused
Order[2] = Payment Amount
Order[3] = Affiliate Commisionable Value
Order[4] = Sales Tax
Order[5] = Total Shipping Cost
Order[6] = Billing City
Order[7] = Billing State
Order[8] = Billing Country OrderDetails Array Contents OrderDetails[X][0] = Order ID
OrderDetails[X][1] = Order Detail ID
OrderDetails[X][2] = Product Code
OrderDetails[X][3] = Product Name
OrderDetails[X][4] = (unused)
OrderDetails[X][5] = Product Price
OrderDetails[X][6] = Quantity Note that in the above example, X refers to a line item number (beginning from zero). Note that there can be multiple Order Details arrays - one for each item contained within an order. I'm a newbie at Analytics installation and could really use any help. Thanks!1