Google Places - Under Review
-
Working with a new company. In the Google places listing they have two listings...obvious duplications created under the same account. Both show as "Under Review" and have been for months. SHould I try and delete one listing (tried...has not worked so far), delete both and start over?
This is one of several franchises in the same area with similar names and similar issues, as well as older companies that bought the franchise and still show in Google Places with old phone number and address.
Any help appreciated.
-
Kevin,
I would delete both of the listings and create a brand new account; a listing "under review" can be under review for several months.
Whenever you are working with a company that has more than one physical location you should make sure that all locations have their own address and phone number; no listings should ever share those two things.
If there are older companies that are using the companies name with a phone number and address that you cannot get a hold of, then report the location as closed through the map section; this is about as much as you can do if you have no access to the old companies number or address.
Hope this helps!
-
Of course since the lising is not live and "Under Review" a "lay-person" can not edit. I will give it a few more days and then just give up, delete and try and recreate.
-
Kevin
I'd surmise that
1. Be sure you're logged out of your google account that claimed the places page when you go to the listing as described above.
2. A "user" is just a lay-person suggesting changes, edits etc to Google. And Google receives these and decides whether to take them into consideration.
When I went to SEOmoz's Google Places listing as in my screenshot above, and clicked through, I got to a page where it would allow me to edit basic info for the listing, even though I have no association with the company and the listing has been claimed.
See screenshot -> http://screencast.com/t/CR6ftkBPFu
-Dan
-
If nothing is showing up at all in places, then my inclination would be remove both listings from your account and start over.
Only other thing I can think of is to raise a hue and cry in places help, and see if you can get the attention of a Google employee or a top contributor (who seem to be able to raise the attention of employees).
-
Yes the second listing is now gone but the first listing still shows as Pending Under Review. Can not seem to get the remaining listing out from Under Review after months.
-
It should remove it from your account right away if you select the "remove from account" option. I just tried it with an old listing that is out of business on one of my accounts. It disappeared right away.
If it's not, hrm, tough one. Going to need to try a new account, or see if you can raise something in the help center (never had much luck myself).
-
That is correct...even for a specific company name report the Google Places listing is not showing up. When deleting an account you have two choices....remove from Google Places or just remove from your account (listing still may exist). I deleted first from Google Places (about three weeks ago) It still showed as Pending. I just went in now and removed from the Google Places account as well to see if that will help.
-
If I understand your response correctly, you're the business is not being displayed at all when you search? (search for business name and also try a separate search for the phone number) Even with incorrect information?
If so, what's actually happening when you delete them from your account? Are they still showing up on the dashboard?
-
The busines is not being displayed now....obviously being surpressd. The two listings were created and claimed by a previous SEO firm. I had deleted one listing from Google Places but it still showed as "Pending Review" as does th eother listing. I have now just deleted that listing from my Google Places account as well. Both listings have been "Pending : Being Reviewed for at least 4 months from what I can tell. Deleting one of the duplicated has not helped. Looking to see if deleting the duplicate listing from my acount helps at all but seems unlikely.
My next option seems to be deleting the second duplicate and creating a brand new listing under another acount.
-
How is the business appearing in the results right now?
Are the two dupes both showing up as unclaimed listings? Are there other dupes that should be dealt with as well?
Depending on what's currently showing up, a flat-out "remove from Google maps" probably isn't your best solution. If there's conflicting data that Google is pulling from, at best it's going to be a temporary solution that will pop up the instant you tell your client "all fixed". At worst, it might suppress too many things, or suppress the wrong data.
I'd track down all the dupes that exist, AND where the upstream data that's causing them is coming from first. Then figure out whether there's any relationship between the pending listings and what's showing up (i.e. did someone attempt to claim already existing duplicate listings, or did they create them manually?). Once you've done that you should have a pretty good idea of what is what.
Unless you can get a miraculous intervention from Google Places help, removing them from your account and claiming already existing listings is probably what you'll end up doing. After you've cleaned up the upstream issues that messy data is causing.
Edits by users could be used to make sure the information on duplicate listings is completely identical. That's the one way I've managed to get Google to review duplicate listings and merge them via the "report a problem" link.
-
Here's a YOUmoz post about deleting your Google Places listing, if you want to go that route. Let us know if it helps.
http://www.seomoz.org/ugc/the-right-way-to-delete-a-google-places-listing
-
Yes.. I know how to edit the listing...but have never heard of a "user" editing the site...only the person who claimed the listing. Not sure what Thmas means.
-
Kevin
Go to any maps listing -> click the red marker -> click more -> click edit details or report a problem.
See image in this example: http://screencast.com/t/klEscqfQB
-Dan
-
Not sure what you mean...editing as a user? I need to have claimed it to edit the listing and therefore an the "owner". Am I missing something?
-
I would only add that you may want to try editing the site as a user prior to claiming it or deleting it. Sometimes a users edit get priority.... not sure why. But try editing it as a user instead of as the business owner.
And I can't agree more with delete it if it's s duplicate listing.
-
Hi
I had the same issue with a client (except he had FOUR duplicate listings - yikes!)
Anyway, are these are duplicate listings, where there should only be one listing? OR, do they have two locations and thus two listings are needed?
If its a duplicate, YES delete one. I'm not sure where the trouble is with that (maybe if its under review you can't make changes? Someone else know about this?) I caught my clients when they were "pending review". If you are signed into their places account, you should be about to delete by either completely deleting the listing, or disassociating with the account. I would completely delete it if its a straight duplicate.
Can you say what you have done to try and delete the listing?
As for the older companies, you might be able to put in a request to Google places by going straight to that places listing and suggesting a correction. Or can you receive mail at the old address? You could claim the listing, get it in an account, and then delete it. Just don't claim it with the same Google account as the other listings.
-Dan
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Business with Google + Business Page not showing with map
Hi I set up a Google + business Page for a client and we claimed their address (it shows in the Google Maps page fine. The page has been created for a while now but when you search for this business it does not show the map to the right? Any thoughts? BTW we have two locations and both have separate pages - thought this could be the issue but then when I added the business name + the location still not showing.
Image & Video Optimization | | AllieMc0 -
Sat in a York Based Office but I get a Google Lincoln local listing :-(
Buongiorno from 27 degrees C Wetherby UK 🙂 Imagine this scenario... I'm sat in a York Based HQ law office and Google term Langleys and the Local listing is for Lincoln is rendered 😞 The lincoln office is the smaller sister site 75 miles south of where I'm sitting as illustrated here appears (this is wrong) -
Image & Video Optimization | | Nightwing
http://i216.photobucket.com/albums/cc53/zymurgy_bucket/langleys-local-listing-jinxcopy_zps26e3492a.jpg I then do the same thing in a wetherby based office and get the York based local listing appears. So my question is please" what is influencing which local listing is rendered?" Confused,
David0 -
Ranking Differences for Google+ Local vs. Places Listings
I'm seeing some odd behavior with Google+ Local and Google Places listings for clients. I'm wondering if anyone else is seeing it... Here's the situation: We've recently bought on 4 new clients that all have duplicate listing issues, and, weirdly, all have both places and a Google+ local created listings. For three of those four, the Google+ local listing is outranking the Places account for a brand name search (e.g. Dr. John Doe). Weirdly, in one instance, the Google+ local account that is outranking the Places page is named in a less accurate fashion. e.g searching for "Dr. John Doe" the rankings look like this... A) John Doe Plastic Surgery, P.C. - Dr. John Doe B) Dr. John Doe, MD Anyone else seeing this sort of behavior? How are you creating local listings for clients these days - via the places dashboard, or Google+ Local?
Image & Video Optimization | | BedeFahey0 -
Google Places to Google+ Places - Strange Problem!
Hi I had a Google Places listed fully completed 100% and was ranking well in the local search results. However since it has been converted to a Google+ Local page it is not ranking like it used to and the main problem I can see is that the address is now incorrect on theGoogle+ local listing However it wont let me change the address? yet when I click on manage this page and view the listing under Google Places the address is correct? Any ideas on how to resolve this?
Image & Video Optimization | | ocelot0 -
Can this make one's local listing vanish from Google local search?
Hi All, Does anyone know if selecting "Yes, this business serves customers at their locations" under "service areas and location settings" in Google Places can cause a business's listing to disappear from Google local search? My interior designer client has a bricks-and-mortar location, was ranking at about #20 for "interior designer" in Portland, and now has dropped from local search. I had "No, all customers come to the business location" selected previously. In the past week, before the vanishing, I made these changes: 1. changed the service area to "Yes, this business serves customers at their locations", 2. removed "Portland" from the description in Google Places, and 3. submitted maybe two dozen directory listings to high DA sites (using Whitespark as the tool for determining where to post). Thanks everyone! Zack
Image & Video Optimization | | HammerandHand0 -
My Google Places get mixed with another similar business
I'm having this issue with the keyword "miami printing" raking local for Miami, FL. My website is miamiprintingfl.com and part of my listing, photo, some reviews and etc, belongs to another listing miami-printing.net that last domain is not working at all. Is there anyway to solve this problem? Thank you Here my listing link: http://maps.google.com/maps/place?hl=en&ix=seb&ion=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&biw=1600&bih=799&um=1&ie=UTF-8&q=miami+printing&fb=1&gl=us&hq=printing&hnear=0x88d9b0a20ec8c111:0xff96f271ddad4f65,Miami,+FL&cid=13803935199736027265&ei=mxFdT7LKJar50gGPk8WICg&sa=X&oi=local_result&ct=placepage-link&resnum=1&ved=0CI8BEOIJMAA And the other website that google its getting my listing mixed: http://maps.google.com/maps/place?hl=en&ix=seb&ion=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&biw=1600&bih=799&um=1&ie=UTF-8&q=miami+printing&fb=1&gl=us&hq=printing&hnear=0x88d9b0a20ec8c111:0xff96f271ddad4f65,Miami,+FL&cid=16945901725821376380&ei=mxFdT7LKJar50gGPk8WICg&sa=X&oi=local_result&ct=placepage-link&resnum=3&ved=0CJ4BEOIJMAI
Image & Video Optimization | | jpgprinting0 -
How can I segment traffic in GA referred by my google places listing?
Apart from using a parameter in my url, how can i segment the traffic that comes from my google places listing from the google serp (not google maps). It'd be nice if you can specify a display url and destination url in places profiles like you can with adwords. cheers! marc
Image & Video Optimization | | lexnex0 -
Local EZE Reviews?
Is anyone here a channel partner with Localeze or has subscribed? Any thoughts? http://localeze.com They want a yearly fee and to me this doesn't make sense as all it is doing is sending information to the local listing sites and this should be a one-time deal.
Image & Video Optimization | | qlkasdjfw0