Getting Google To Correct Your Citation
-
Over the last few months, I have done everything other than drive out to California and bring google flowers to get them to edit the stupid zipcode for our downtown Tampa office. Does anyone have any experience getting these types of situations corrected? I'm at a total loss, and I do not know what else I can do.
Extremely frustrated...but always grateful,
Ruben
-
Ugh... Yeah just log into your Google acct and go to that link I sent and have them call you. They called me right away when I went that route.
-
So I called that number, pressed 5 and all it does is tell me to visit their website...
-
Awesome, I'll try both. Thanks again!
-
Boom! Found it. It wasn't a phone number. It's a link they sent me and on the top right corner you will see "Contact Us". Make sure you are logged in otherwise I don't think you will see the "Contact us" option.
https://support.google.com/business/?rd=1#topic=4539639
Click that and you should be good to go!
Good luck! -
No problem at all!
Believe it or not, I did get through. Although, there is another way of contacting them if I recall correctly. I am digging through my call logs to find you the number. Once I find it I will shoot it over to you.
-
You actually got through with this number....that's amazing. I was on hold for so long I gave up. Alright, I'll try it again. I guess it must not be an elaborate tease just to annoy me.
Thanks Bryan!
-
Absolutely!
I called the number listed on the page listed below and pressed the 5 key to get technical help. I was then transferred to the appropriate department after I explained my issue.
+1 650-253-0000
http://www.google.com/contact/
Keep me posted on any progress you make. I just checked and it appears that our clients listing is back showing Wake Forrest again. Looks like I will be calling in again as well. But this seems to be quite a hampster wheel. Good luck!!
-
Thanks Bryan. Do you mind sharing with me what number you called? I've never been able to get through to Google. I did talk to someone about this, but they called me, and I foolishly neglected to write down the number...though I doubt it would have been returnable anyway. Either or, I'd really appreciate it.
-
Hey Ruben!
We have a client out of North Carolina with the exact same issue. The are located in Raleigh (with a Raleigh zip) but Google is pulling their city & zip as Wake Forrest (with a Wake Forrest zip which is about an hour away from their location). Not good for their customers or their business. I called and spoke with a rep over at Google and they told me we need to get this corrected with the US Post Office first. Once that was done, I was able to call them back and have them verify. Sure enough, the clients listing was updated.
Problem is, after about 3 weeks, Google reverted it back to the Wake Forrest info. UGHHHHH!!!I called again and they were puzzled as to why. They manually changed it back and all has been fine (for now). I monitor it frequently but to answer your question, I don't think they are monitoring it as closely as we would all hope.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google My Business: Company listing is showing in search instead of division address - similar names/same city
Hi! I have a client whose company name is very similar to one if their company divisions. This division has multiple locations but its main location is in the same city as the parent company. The problem is that when you search for the division, the parent company shows up. The parent company has a physical address, but most users searching need to be going to the division address which takes customers. They are having problems with customers coming to the parent company address instead. I have made the Google My Business parent company page to show service areas instead of their business address. Yet, their listing still comes up first when searching for the division location. This is because of part of the parent company name is in the division name. My client wants users to be able to find the division more so than the parent company. Anyone had this issue before? Any tips would be great!
Local Listings | | agrier0 -
How Should We Handle Citations for a New Building?
One of the companies I work with has purchased a business complex they plan to move their offices into. The current tenant is fairly reputable in the community, but ran into some financial issues, hence the sale. For easy, I'll refer to this place as the Simmons Center. So, currently, the Simmons Center has a Yelp!, GMB and other pages devoted to what it offers (mostly restaurants and small shops) but the new company will be turning the location into a large corporate campus. We'd like to bring naming conventions in line with the new center title and remove (where applicable) citations for the Simmons Center. What would be our best way to go about doing this? I'm thinking our best option is to: 1) claim current listings, where applicable, 2) mark the Simmons Center as closed, 3) Create new listings for the new name at the same address, 4) Use Moz Local and Whitespark to help clean up citations where needed. Is this the best approach for this type of situation?
Local Listings | | AtlasGlobal0 -
We now have an SSL certificate. Do we need to redo our citations?
After spending some time getting our NAPW info corrected on many of our key listings and claiming and configuring a few more, we recently added an SSL certificate to our domain. We've made the https version of our site the canonical version, set redirects, etc. Do we need to redo our citations with https to get our full SEO bang for buck out of our citations?
Local Listings | | TheKatzMeow1 -
Hint from Google To Hospitality Industry Regarding Images + Bookings?
Hey To All My Favorite Local Folks Here! Have clients in the hospitality industry? You might be interested in this Mike Blumenthal post in which he does a good job of voicing the frustration business owners may feel when their preferred Google profile photo is overridden with Google's preferred pic. The post does more than just vent, though ... it actually hints at something quite fascinating that Google may have just offered up to the hospitality industry by switching from hotel-preferred exterior shots to Google-preferred interior shots of rooms. Mike's contention (and it's one shared by many in the industry) is that Google makes moves like this because they are maximizing profit. From the image switching that just happened, I think it makes sense to theorize that Google has gathered enough internal data to convince them that room shots lead to more bookings than do exterior views of lodgings. This wouldn't surprise me at all. When you're looking for a place to stay, it's the room you're going to stay in that matters most ... not really whether the exterior building is made of brick, wood or stucco, right? Certainly, a beautiful, fancy building could sway you, but if the rooms look awful inside, that's probably a deal breaker. If Mike is right, then I think Google's image switcharoo offers an extremely compelling reason to follow Google's lead and shine a major spotlight - on your website which you CAN control - on your interior photography. This suggestion could apply at all levels of the industry, from major hotel corporations that might want to rethink homepage contents and interior page layouts, to country B&Bs that have never made the investment in getting a pro photo shoot done that will truly showcase their rooms. I know, as a traveler, I've seen everything from stunning to downright dark, distorted and scary when it comes to hotel room photography. If Google knows it gets more bookings when good clear room shots are given pride of place, your hotel clients might want to be taking notes on that. Do you agree? As a hospitality industry Local SEO (or even as a traveler) what do you think is the most influential booking factor? Do you have any tips to share with others in the industry or an opinion on Google's switcharoo? Please, share with our community!
Local Listings | | MiriamEllis1 -
My Google business show up on map but does not show up on list and local search on Google.com
Hello all, how are you doing ? My Google business show up on map but does not show up on list and local search on Google.com main keyword: nail salon in Sevierville tn nail salon in Sevierville pedicure in Sevierville nail salon in pigeo forge my website : www.sassy-nails.com http://plus.google.com/+Sassy-nails please help me that
Local Listings | | sassynailservice0 -
Why I'm I ranking so low on Google Maps
About 3 months I started a website (www.guyetteroofing.com) for my roofing business in Montgomery, Alabama. The site is still a work in progress, however, because the competition doesn't really market via internet it was fairly easy to rank on Google Maps. Within 1 month the business was letter "A" in Google Maps. About 3 three weeks ago my ranking was dropped considerably, not showing up at all in letters A through G. The business is still indexed in Google Maps, but only represented by a small red dot. My website is still ranking pretty high for "roofers in Montgomery", but my position on Google Maps has all but disappeared. I have no idea what I've done to be rank so low on Google Maps but still have a solid position on regular Google Search. I've checked my citations and my NAPs, there are a few inconsistencies but nothing major. How can I rank so far below my competition if I have twice as many citations, an actual website, and a Google Plus page?
Local Listings | | billyguyette0 -
Opt out from certain Google properties - what's the downside?
Hi Moz Community! I manage a site where we want to have a support phone number for certain cases, but not for it to be front and centre for all our customers. At the moment, most of our unwanted call volume comes through the number showing up in SERPs due. We haven't included it in any of our listings, but it seems that Google has included it due to its presence on our site. We are now considering using the "Opt out from certain Google properties" tool on Google Webmasters but are concerned that by not playing by Google's rules that we may face some sort of penalty. https://www.google.com/webmasters/tools/opt-out Does anyone have any experience of using this tool or any thoughts on potential risks to our search rankings? Thank you!
Local Listings | | HireSpace0 -
Google custom url options - Brand Name or Keyword
Hi All, Recently we were given the option to choose from two custom urls for a car dealership's G+ page:
Local Listings | | EEE3
+brandname
+locationdealershipbrand Made up example:
+scottford
+nyford My gut tells me to choose the +brandname option, but curious to see if anyone had any other input about how the "location + dealership brand" custom url choice could impact local search results, if at all. (I was surprised that it even came up as an option because to me it echoes EMDs...) Thoughts? Thanks!0