It's been over a year of going back and forth with Google My Business team
-
It's been over a year of going back and forth with Google My Business team regarding my GMB page. It was active for 2+ years prior with over 20+ reviews. I email GMB weekly to find out the status of the page and they keep saying it is a technical glitch and they are waiting for an update. Would love to get any advice on how to resolve my business page so it appears again on the Google maps or who I can contact to resolve this issue. This is our third time creating a new G+ business page https://plus.google.com/+LocalSEOSearchToronto
-
Good luck, John!
-
1: Google hasn't disclosed much regarding the technical glitch but instead they keep advising us to wait for their response and it is being looked into.
2: I have not escalated using the GMB forum, but will be doing so after your recommendation.
3: I have not escalated this matter using Twitter however I will be doing so after your recommendation.
Thank you for all your help and I will keep you posted in terms of what the outcome is in the coming days/weeks.
Regards,
John Vuong
-
Hi John,
Thanks so much for the answers and further details. I am seeing all of these addresses associated with your business when looking it up in our Check Lisitng tool:
- Local SEO Search Inc
210 Simcoe Street, Unit 2109, Toronto, ON, M5T 1T4
(416) 888-8756Verified - Local SEO Search
45 Pond Mills Rd, # 1110, London, ON, N5Z 4W5
(226) 271-4998Verified - Local SEO Search
2400 Midland Avenue, Suite 112, Toronto, ON, M1S 1P8
(416) 888-8756Verified - Local SEO Search
25 Main St W, Suite 1115A, Hamilton, ON, L8P 1H1
(905) 667-5557Verified - Local SEO Search
41 Creek Ridge St, Kitchener, ON, N2R 0B6
(226) 243-4002Verified - Local SEO Search
255 Queens Ave, Suite 1760A, London, ON, N6A 5R8
(519) 937-1845
All of the above appear to be stemming from Facebook rather than Google. This could have nothing to do with why your GMB listing isn't appearing if Google is saying it's a technical glitch, but it caught my eye as setting up chains of listings for employees could result in listing suspension. Google hasn't done a super job about communications surrounding this, but if you built listings like this on Google it could possibly have gotten the account flagged for spam. A few more questions:
-
Has Google been any more forthcoming about what, exactly, this technical glitch is? Any further details on that?
-
Have you tried pleading for escalation of your issue in the GMB forum?
-
Have you tried Google's GMB Twitter support? Sometimes the service there is faster. https://twitter.com/GoogleMyBiz
The level of support really varies across Google's support vehicles. I'd be going for the forum and Twitter on this after a year of having no listing.
At the very least, the company should clean up those Facebook pages so that they aren't diluting the clear NAP of the company. This won't resolve the issue you're experiencing with GMB, but it's important nevertheless.
- Local SEO Search Inc
-
The only active one that I have is my corporate main office at 210 Simcoe Street. I had sales reps in different locations and set up a GMB for those locations when I first started the business 4 years ago. I deleted all the pages based on several discussions with the Google My Business team and currently have 1 active page.
-
Hi Miriam,
Thank you for your quick response.
1: Google My Business - specially Google Maps
2: I currently have 1 GMB page for my corporate address. I had created 2 other ones then was advised to remove them completely and start all over using a personal Gmail account
3: disappeared over a year ago
4: I have only created new GMB pages based on the recommendation of the specialists at Google advising me when and how to do so.
5: From my knowledge there has not been any suspensions. I have followed their guidelines
Would love to hear from the community to see if there is anything I can do further to get this matter resolved or if anyone else has encountered a similar situation.
-
Just wanted to add that you definitely do seem to be missing from packs, knowledge panel and maps. Curious about the physical location of your business. I'm looking you up in Check Listing and see 7 possible addresses associated with your business if I toggle the hidden results:
https://moz.com/local/search/Local SEO Search Inc/M5T 1T4
Are all of those your company? Have there been moves?
-
Hi John!
Wow - a whole year. Our community may not be able to help, unfortunately, if Google, themselves, say there's a glitch in their system. I do have some questions, though:
-
Are you talking about a Google My Business listing, or a Google+ page? What you've linked to in your post is the latter.
-
Are you saying you've created 3 GMB listings or 3 Google+ pages?
-
When did the disappearance occur?
-
Why do you keep creating additional listings/pages?
-
To your knowledge, have there been any past problems, such as soft of hard suspensions of the Google My Business listing?
I'd like to know further details of what you've experienced.
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Client has 2 locations across the street from each other, 1 of them doesn't show up in Google Maps anymore unless you type its specific branch name. Help
Client has 3 locations in NYC... 1 is on the east side
Reviews and Ratings | | jaimeurteaga
2 of them are a block apart on the west side (52nd & 51st street). When you search the business name, you only see 2 of the 3 listings - 1 on the East side and 1 of the 2 on the West side. On the West side only the one with more reviews shows up. The semi-hidden location still exists. You can find it if you type in the exact full name of the branch (it has the brand name + Midtown West vs its neighbor a block away that's brand name + Hell's Kitchen). Otherwise, it's invisible. The Hell's Kitchen location that appears has 3000+ reviews. The hidden one (Midtown West) has only 250+ reviews. In the past, all 3 would show up. How do we get all 3 to show up again, at the initial, zoomed out view?0 -
Google My Business - Switching from Local to National Presence
Hi, Before I started with my current employer (a national B2B company), someone set them up with a Google My Business page that has resulted in the home office appearing as a local search result. As a result, our competitors have a much more professional national Knowledge Graph sidebar complete with logo, Wikipedia blurb, social links, etc. displayed while we have a local result with reviews, images, and Google Map location. Since we are a B2B business with a national presence, I am trying to transition from the local to broader company Knowledge Graph result, but I'm struggling to find information on the best steps to remove the local result. While the reviews are improving, this is a service-based business with a B2C element when it comes to end users, so historical reviews have been unkind -- to the point that I'd like to make the transition to a national presence not only to better reflect the entire region we serve, but also to remove as much review visibility as possible. The only option in Google My Business I've seen so far is to report the business as being closed, which, of course, it is not. I know a big Step 1 is to get a new Wikipedia page for the business created. (The company is legitimately deserving of one. I'm still trying to find the most effective approach to tackling this without violating Wikipedia policies. ) Outside of that step, however, is there any sort of process someone can recommend for tackling this local-to-nation Google transition? Thanks, Andrew
Reviews and Ratings | | Andrew_In_Search_of_Answers1 -
If I use schema markup for my google reviews, would it be smart to have Google review's on my home page?
Hello, Moz's I'm thinking about added scheme markup to show my google reviews. I have a 4.8 rating and 25 reviews. I'm thinking about added scheme markup to show my google reviews. I have a 4.8 rating and 25 reviews. My first question is: when people see that and then visit my site, would it be good to have the Google reviews on the home page? My second questions is: Is there any reason why I wouldn't want to add this to my site? None of my competition has done this, so I'm a little apprehensive? Thanks in advance 🙂
Reviews and Ratings | | MissThumann0 -
Does Google's 3rd Party Reviews Guideline Update make Review Aggregators Obsolete?
Good day!We are concerned about Google's updated Guidelines in ratings and reviews, specifically as quoted in the SEO Roundtable: "The new guidelines specifically disallows you from using 3rd party reviews, found on other sites, and marking those up on your site."https://www.seroundtable.com/google-updates-reviews-markup-guidelines-22608.htmlThe Guidelines are here https://developers.google.com/search/docs/data-types/reviews#local-business-reviewsWe enlist the use of a 3rd party aggregate for one of our client's (service business). Since, in effect, it is a 3rd party review site, and what the shortcode does is copy reviews from that third party site and mark them up on the client website. What do you guys know about this update, and what are is your take on what the update says and how it relates to a 3rd party review aggregators? Thanks!
Reviews and Ratings | | LinkRightMedia0 -
Local Business: Chiropractic Services & Massage Services - HOW TO BRAND
Hello! I have a client who has a chiropractic business and has started offering massage services. Client has registered a DBA For the massage component of the business. Client doesn't want to cross contaminate reviews and doesn't know whether or not he should brand the two businesses in one name or separately. Currently client has inconsistent business listings for the business and is unsure of the proper way to brand and optimize for local search. Example would be: Chiropractic AAAA Dr. John B - Chiropractic AAAA Massage BODI Chiropractic AAAA & Massage BODI Background info: Main business is one entity and second is registered as DBA. Right now, Chiropractor is a sole practitioner. in the past has had other chiropractors working in the office. Has only 1 website promoting both services Both operate out of the same location. What is the best way to optimize for local search for both services and what is the best way to brand without cross contaminating reviews online. If recommendation is to target local search separately for the services, should the client has 2 websites since these services target 2 different industries. Your feedback is greatly appreciated.
Reviews and Ratings | | BrentV0 -
Google Local Results - Incorrect Listing Url's
I have decided to re launch a small side project that I had to abandon a few years ago. I want to specifically target Google Local Results. I do need to overcome a proximity to centroid issue in a fairly competative niche. Unfortunately a number of my listings i.e. Facebook and Yelp have less than optimal URL's. For example: https://www.facebook.com/businessname.targetlocation.keyword/
Reviews and Ratings | | GrouchyKids
http://www.yelp.com/biz/business-name-key-phrase-and-keyword-location Well you get the idea. NB: None of these listings currently have reviews. Now I know that its best to keep the info consistent across the board, so I wonder if I would be better off scrapping these listings in favor of ones with URL's that match the business name. I can see that I can merge FB pages so am guessing that this would work for FB, has anyone any experience of this? Am assuming yelp will have to be deleted in some way. Any thoughts?0 -
Thoughts on google plus page
Looking for feedback on a client's g+ page https://plus.google.com/116480272521087321856/about
Reviews and Ratings | | Atomicx0 -
Google reviews only show up in local results, right?
Two quick questions: 1. google reviews only show up in local results right? 2. If you're 100% e-commerce business with no office location, can you even get a google review? Thanks, Ruben
Reviews and Ratings | | KempRugeLawGroup0