Google Analytics Not Properly Attributing Goals

[sanctuary242]

My GA has been working fine for years and is now suddenly attributing 100% of my goals/conversions to a "referral" source. In this case "crm.zoho.com". (see attached url)

Our contact form is a zoho CRM form. When prospect fills it out online, it dumps them to a thank-you page and the conversion is counted.

That all works just fine, but it is not attributing the conversion to Organic or PPC or Direct as it was a month or so ago.

I'm not sure if this may be the cause, but I was cleaning up GA about a month ago, deleting some filters I didn't think I needed any more.

Thank you for your help.

9CRUx

[ThompsonPaul]

Thanks for the update! Glad that solved it.

P.

[sanctuary242]

Paul,

I added crm.zoho.com to my exclusion list and now things are being properly attributed again. Thank you so much.

[sanctuary242]

Thanks guys. I'm very sorry for the slow response. It's been insane time as I was preparing for CES - and now it's finally over. I'll see if I can get this fixed today and report back.

[ThompsonPaul]

Agree with Martijn - you almost certainly had crm.zoho.com in your "Referrals Exclusion List" in the past and have since removed it. I'm bettign that when the visitor clicks to fill the form, they are leaving your site ofr a page on zoho that contains the form, then being returned to your site after completion.

Because the Zoho page doesn't contain your Analytics tracking code, GA sees the session ending with the click to the form, then a new session starting with a new source when the visitor is "referred" back from the zoho page to the main site.

Does that make sense?

Paul

[Martijn_Scheijbeler]

Hey!

So the filters might already be a big red flag for me. Can you look back in the change history to see what they're doing. Usually filters can have a very big impact on how things are being reported eventually. In the last month I haven't heard more rumors about them changing the way they deal with traffic sources & channel reporting so this would be my first bet to look into. Has anything regarding referral exclusion been changed as well lately?

Martijn.