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Latest Questions

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Trouble adding new campaign to Moz Analytics

Hi all, I've just tried adding a new campaign to our Moz analytics account but it's saying that it already exists. I actually removed all of the campaigns we had in Moz a while ago, so it doesn't already exist. Any one else had the same issues and if so, how did you fix it? Thanks,
Lewis
Product Support | | PinpointDesigns

0
Several issues moz analytics

I have found several issues with Moz Analytics. Wondering if it is only me or am I missing something... 1. I am not able to create branded reports or reports what so ever. I need this functionality like it is advertised.
2. In Search competition is not working at all. it states "not in top 50" for all keywords witch is not true.
3. In Crawl diagnostics I get this "Rel Canonical" issue even though the rel canonical tag is in the website. I have send a mail to support but no answer until today. Earlier I did receive a answer on my questions so i guess there is one way of sending questions to the moz team witch is not working.
Product Support | | auke1810

0
Can I add more than 100 keywords while under Free Trial?

Since signing up for a trial account we've imported around 200 keywords that we'd like to start tracking. We added in our keywords last Friday, but as of today (Monday) I can only see 100 KWs displayed under the Keywords Analytics view. My first assumption was that there's a 100-KW cap for trial accounts, but while adding our KWs we received no message or notice that we'd maxxed out the amount we could add and made it all the way to the end of the list of 200. Is this in fact the case? Thanks in advance.
Product Support | | Business-Software.com

0
MozAnalytics issue

Crawl Issues Report for Muslim Academy (muslim-academy.com) Generated at Sun Oct 13 07:38:53 +00:00 2013 What is it?
I am trying to download the CSV file of 404 errors but after download it gives this error.Can anyone guide me how to do it or its moz issue?
Product Support | | csfarnsworth

0
Brand reports

Hi! I have upgraded to Medium account but I don't find where is the brand report option. Please could you help me? Thanks in advance! Lucy
Product Support | | 3guisantes

0
Traffic Data Not Showing

Our traffic data is not being reported but the GA account is linked and correct. The error in the report is "campaign does not have valid GA connection" yet it does. The only thing I did is change the campaign name but Moz is picking that change up.
Product Support | | JessiK

1
Moz Ranking report help

Any way to show the ranking changes comparing a old dates ranking report- like 4 months ago vs the latest update?
Product Support | | DavidKonigsberg

0
Is anyone else having problems with Moz Analytics?

None of my campaigns are updating, and one is not showing any data (even old data)
Product Support | | DarrenD

0
When will MOZ allow you to pull data by a specific date range?

I can only pull by week at the moment. When will it be possible to pull custom date ranges?
Product Support | | webbmason

2
Is there a way to export the dashboard in the new MOZ?

I would like to export the dashboard to send to a client. Is there a way to do this other than taking a screenshot?
Product Support | | webbmason

0
How do you create custom reporting with the new Moz?

I would like to create custom reporting. How does one go about this?
Product Support | | webbmason

0
How do I cancel my MozPro subscription?

I've sent a couple of emails. I know everyone there is busy. But I'd like to cancel my MozPro subscription and not sure how to go about it. Troy
Product Support | | TroyRiegle

0
How do I print an invoice?

Help!! 🙂
Product Support | | FishinSEO

0
Analytics Linking Error

Our team keeps getting this Analytics error, "It appears there's a problem with our connection to your Google Analytics account. Please go to your Settings page to update your connection," The issue is that we have linked appropriately several times now. Anyone else having this issue? Glitch?
Product Support | | jgrammer

0
Only 2 of my 5 active campaigns are showing up under the new Moz Analytics. How do I fix this?

Under http://analytics.moz.com/pro/home only 2 of my 5 campaigns are showing up, but if I go to the old page http://moz.com/pro/home they all show up. How do I fix it so all show up under the new Moz Analytics?
Product Support | | Joshua-Godsey

0
Is it possible to split a moz account. We have 5 sites and one has been sold to another company. Can I split that site onto its own new account?

Is it possible to split a moz account. We have 5 sites and one has been sold to another company. Can I split that site onto its own new account?
Product Support | | BuyandSell

0
All my Moz Campaigns disappeared

Hi there My account was suspended briefly, (over a weekend) as the credit card had expired. As soon as I knew, I logged in and updated the information, but now all my data/campaigns have disappeared! Gulp! Can anyone help? Many thanks in advance. Kind regards Clojo
Product Support | | Clojo

0
Update Keyword Rankings

Hi, i am evaluating MOZ for 7 or 8 days now and i stil dont have any rankings. It says come back in 24 hours for the past 6 days now I have over 100 Keyword registered Same with my analytics data, account is connected but no figures or stast at all Any idea what I could do now ?
Product Support | | wibrosgmbh

0
Invalid URL when creating a campaign

When creating a new campaign. Why is www.sommer.nl not a valid URL?
Product Support | | dailycms

0
Can you create additional users for Moz Analytics?

I have just begun setting up Moz Analytics for some of my clients. It lets me add 5 client's sites to a single account but I can't find anywhere to create an additional user/login for a specific account that way I can give access to each client only to their campaign. Is this not possible and if not something you plan on integrating in the near future?
Product Support | | Carlson

3
Why Moz Analytics says that my site had a 13% traffic increase and Moz Pro says that the same site had 3% decrease on traffic?

Every Tuesday The first thing I do in the morning is check my updates on my Moz Campaigns... Today the numbers just don't make sense... How come Moz Analytics and Moz Pro are showing different numbers? Does any one have the same problem? Which one should i trust?
Product Support | | Felip3

0
Anybody know how to merge an old inactive Moz account with a current live Moz account?

I had an old Moz account with my name, profile, etc. that I don't want to lose. By accident, when I created my current subscription, I ended up creating a brand new account. The old account has my bio, Moz points, etc. that I don't want to lose, but the new account has my campaigns. Any way to bring the two accounts together?
Product Support | | Consumers-Edge.com

0
The websites I add to my Moz Analytics account do not appear in the old "Pro" account. What is going on here?

The websites I add to my Moz Analytics account do not appear in the old "Pro" account. What is going on here?
Product Support | | GameDay

1
Campaign Slots Increasing in Moz Analytics?

I have multiple Pro accounts due to a high volume of campaigns and Pro being limited to 30. I've noticed in Moz Analytics that the number of campaign "slots" is 100. This is on the pricing page for Moz Analytics as well. Am I correct in assuming that all current Pro accounts will get the features noted under Premium Moz Analytics? If so, thanks for the savings!
Product Support | | james.bull

1
How do I make sure my account doesn't auto-renew

Our account is up for renewal in 10 days, but I want to switch off the auto-renewal. How do I do this? I've tried to resolve the issues we're having with support but am getting nowhere. Was promised an update on Friday but no-one got back to me. These issues have been going on for months. Fed up of paying for something we're no longer getting. I've been recommending Moz for years, but things really seem to have slipped lately. Sorry to air this publicly but my frustration, waiting for replies and not getting what we're paying for are spilling over. A very unhappy paying customer.
Product Support | | davecol

0
Non profit rates?

Does Moz offer non profit rates for the Standard package?
Product Support | | masdigitalmedia

0
Invisible Campaign?

I was trying to create some campaigns, and I ran into an issue where, in the creation page, the browser stopped responding and I had to close and re-open. When I reopened, it was counting my campaigns like the one I was working on had been created, but it's not in my campaign list at all, meaning I can't see it to delete it. I only have 25 campaign slots, and I really need to free up that slot that's currently glitched. Is there any way to fix this? Thanks!
Product Support | | InternetLava14

0
Email address for moz.com?

I signed up for a trial on seomoz and today i found out moz.com has charged me for a subscription without my knowledge. how can I contact them?
Product Support | | iareef

0
Cant update billing information, getting error

Need to update billing Credit Card.
Product Support | | NicoleECS

0
Archived campaigns not in Moz Analytics

Hi team! Working in the awesome new Moz Analytics, I happened to notice that all (but one) of our archived campaigns seem to be missing from Moz Analytics (in the "Manage Your Campaigns" area). Have we jumped the gun and perhaps they're still working their way over in the migration? If so, do they have an estimated arrival date? Any light which can be shed on this is much appreciated. Thanks team!
Product Support | | wh-seo

0
ETA on the affiliate progrm

Is there any ETA on when the affiliate program will be back online?
Product Support | | LesleyPaone

0
How can I get the August SEO Moz receipt?

I need to get a copy of the seo moz receipt for August 2013. I did not receive it. Please advise. Thanks!
Product Support | | tucweb

0
I accidently hit archive on one of my campaigns. How do I undo that?

How do I move a campaign from archive to active. I wrongly hi the archive button before I was ready.
Product Support | | Swecky

1
Changing login email not working

I am looking to switch our main account email to my colleague's but when I go to change it to hers I get an error saying the "account already exists". She has a free Moz account, why can I not associate her with our paid account?
Product Support | | BlueLinkERP

0
I would like to end my trail. How do I do that?

My 30 day trail period is ending. How do I cancel?
Product Support | | EllenG

0
Support tickets

Simple one. How do you raise support tickets? I seem to have lost all the data and campaigns in my account.
Product Support | | matlakeside123

0
Moz not allowing me to add social profiles?

I have 13 Facebook accounts I want to connect. I got 5 of them to connect, and Moz says that I have 10 of 15 accounts left. However, when I try to add another account it says that I have reached the maximum amount of accounts already?
Product Support | | howlusa

0
Any idea when the mozcon 2013 videos will be out?

My boss had attended Mozcon 2013 and hadn't heard anything about videos coming out yet? Couldn't find any info on the site pertaining to this. Did anyone catch a release date?
Product Support | | GoldbergJones

2
Campaign area styles won't load

When I try to view one of my campaigns, there's no CSS and it looks terrible. In the browser console, I'm seeing: Failed to load resource: the server responded with a status of 404 (Not Found) http://moz.com/stylesheets/campaigns/overview.cssFailed to load resource: the server responded with a status of 403 (Forbidden) http://d2inctq6psdv87.cloudfront.net/img/close-19x17.pngUncaught Invalid dimensions for plot, width = 87, height = 0 93081:716 Tried hard-refreshing and clearing Thanks,
Alex
Product Support | | sourcecoast

1
Maybe a silly question but do Moz write guest blogs? If so, who do I ask?

We have refreshed our website and, to supplement the content we write ourselves, we just want some nice, simple, quality written content from our suppliers, of which Moz is one. I'm probably being stupid, but I can't (yet) see how to contact anyone at Moz directly. While my search continues, I'll post this question.
Product Support | | TheInternetWorks

0
"We are collecting your traffic data now!" message displayed for many days

I am getting this message: "We are collecting your traffic data now! You should see your traffic metrics here within the next 24 to 48 hours." for more then 3 days now and I'm starting to worry... Is this showing only to me or is a delay on all MOZ accounts?
Product Support | | SorinaDascalu

0
Duplicate Page Title

I am seeing pages show up in my campaign Errors report for Duplicate Page Title. One for example states that this page: https://www.inprocorp.com/AboutInPro/AboutUs/HistoryTimeline/tabid/316/Default.aspx has a duplicate page title as this page: https://www.inprocorp.com/AboutInPro/HistoryTimeline/tabid/316/Default.aspx I have a redirect setup so that if you access page #2, you are redirected to page #1. So how do I get errors like this to drop off my report? Have I not fixed the problem sufficiently for the crawler? Thanks, John
Product Support | | jzabkowicz

0
Moz keeps logging me out

I thought this issue had been resolved a few months ago. Is anyone else experiencing this problem? Best,
Christopher
Product Support | | ChristopherGlaeser

0
Google analytics connection

When is the Google Analytics Connection problem going to be sorted out and where do I find status updates about this sort of thing without having to search/ask each time? This has been an ongoing issue for months now - is it going to get sorted or not? The message below appears at the top of my ranking reports... "We're currently having issues with some Google Analytics connections. This will impact traffic data is displayed in some campaigns. Our awesome engineers have tracked down the bug! high five Your campaigns should display up-to-date data soon. Thanks for your patience!" Please note that "SOON" is not an answer to this question!
Product Support | | MrFrisbee

0
Anyone else receiving several duplicate Moz Weekly Rankings Report today?

Anyone else receiving several duplicate Moz Weekly Rankings Report today? I think I have received about 15-20 email duplicate reports on my weekly rankings. David
Product Support | | David-E-Carey

0
I cancelled my 30 day trial but my visa was still charged. How can I have this charge reversed. I do not want to continue using Moz.

Billing, I was charged even though I cancelled my 30 day trial
Product Support | | mydoshasdm

0
Why are my moz points messed up?

These are probably stupid questions, but they've been bothering me. On my profile page it says complete your profile - earn 10 more moz points! However, I completed my profile and it says it is 100% complete with 0 items left to complete. Is there any reason these points aren't registering? Also, on the header it says my username and that I have 52 moz points, but on my profile page it says I only have 46. Is there a wait time for one of these to update or sync? Also, is there a way to track how many moz points you have gotten in a particular month? I know there are limits to how many points you can get in a given period.
Product Support | | redfishking

1
How do I access my Full SERP Analysis Report in the new Moz?

Another possibly dumb question... I ran a full SERP analysis report and had it emailed to me, but in the email there's no link to the report. I logged back into Moz, but I can't find the report anywhere. Thanks! BiDFIvG
Product Support | | ScottShrum

1
Giving access to a new user

We are looking to give access to a different user in our org, but when they try to log in on a different device, it's not working. The only device that can log in is mine. Please advise...
Product Support | | linkupSEO

0
Uhhh... How do I log in?

Maybe this is a dumb question, but why is there no login link/button on the home page now? (See attached image.) Thanks! Paq1Jle
Product Support | | ScottShrum

0

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